Common questions and support documentation

• How do I format my CSV file for importing prospects?
• Being Aware of Spam and Sending Abuse

• How to set up a DNS record, SPF, DKIM and DMARC for Google Email Addresses
• How do I set up DNS records?
• How does open tracking work?

• Can I add more information to my email lists?
• Do I have to subscribe or create an account to use the Enrichment Tool?
• What format is accepted to use the Enrichment Tool?
• How do I use the Enrichment Tool?
• How much will it cost to enrich my emails?

• How do I contact support?
• How do I update my card or billing information?
• I’ve validated my account, but I haven’t received my 50 free credits yet!
• How do I create an account?
• How do I cancel my subscription?
• How do I reset my password?
• How do I add members to my team?
• What happens if my credit card payment fails?
• What are your Terms of Services? Privacy policies?
• Do you accept PayPal?

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• How do I connect my mail account using SMTP?
• How do I get an App Password for my Google email address?
• How do I get an App Password for Microsoft?

• How do I create a Contact?
• Can I export my contact list?
• How do I use the Email Finding Tool?
• Can you find an email with someone’s Facebook?
• Can I try your Prospecting - Email Finding Tool for free?
• Do you integrate Prospecting with my CRM?
• If you don't find the email I'm requesting, will it count?
• Do you have a browser extension?
• Can I search people in bulk on the Prospecting tool?
• Can I cancel my subscription at anytime?

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• Do I have to subscribe or create an account to use Sequences?
• How do I create a campaign?
• How do I change the from address or from name for a campaign?
• How do I set up drip emails?
• How do I duplicate a campaign?
• How do I send emails based on clicked links?
• How do I set up follow-up emails?
• How do I get started with A/B Testing?
• How do I use the Lead Catcher?

• What is your Verify tool? How does it work?
• How do I use the Verify tool?
• Do I have to sign a contract or create an account to use your Verify tool?
• What kind of file format is accepted for Verify?
• What do you check for when verifying emails?
• How much will it cost to verify my emails?
• What exactly does it mean when an email address is marked "risky"?
• Does a "deliverable" email address have absolutely no chance of bouncing?