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Best Practices
How do I format my CSV file for importing prospects?
Being Aware of Spam and Sending Abuse
Deliverability
How to set up a DNS record, SPF, DKIM and DMARC for Google Email Addresses
How does the Warm Up tool work?
How do I connect my email address to the Warm Up tool?
How do I set up DNS records?
How does open tracking work?
How many emails can I send and maintain good deliverability?
How do I create and use a Custom Tracking Domain?
Enrichment
Can I add more information to my email lists?
Do I have to subscribe or create an account to use the Enrichment Tool?
What format is accepted to use the Enrichment Tool?
How much will it cost to enrich my emails?
How do I use the Enrichment Tool?
General
I’ve validated my account, but I haven’t received my 50 free credits yet!
How do I contact support?
How do I update my card or billing information?
How do I cancel my subscription?
How do I create an account?
How do I add members to my team?
What happens if my credit card payment fails?
What are your Terms of Services? Privacy policies?
How do I reset my password?
Do you accept PayPal?
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Mail Accounts
How do I connect my mail account using SMTP?
How do I get an App Password for my Google email address?
How do I get an App Password for Microsoft?
Prospecting
Email Finder
How do I create a Contact?
How do I use the Email Finding Tool?
Can I export my contact list?
Can I cancel my subscription at anytime?
Do you integrate Prospecting with my CRM?
Can you find an email with someone’s Facebook?
Do you have a browser extension?
Can I try your Prospecting - Email Finding Tool for free?
Can I search people in bulk on the Prospecting tool?
If you don't find the email I'm requesting, will it count?
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Sequences
How do I create a campaign?
How do I use the Lead Catcher? Is it a Unified Inbox?
How do I set up drip emails?
Do I have to subscribe or create an account to use Sequences?
How do I change the from address or from name for a campaign?
How do I set up follow-up emails?
How do I get started with A/B Testing?
How do I send emails based on clicked links?
How do I duplicate a campaign?
How do I use Spintax?
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Verify
What is your Verify tool? How does it work?
How do I use the Verify tool?
What exactly does it mean when an email address is marked "risky"?
Do I have to sign a contract or create an account to use your Verify tool?
Does a "deliverable" email address have absolutely no chance of bouncing?
How much will it cost to verify my emails?
What do you check for when verifying emails?
What kind of file format is accepted for Verify?
How do I use the Email Verification List Cleaner Tool in Email Sequences?