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Best Practices
How do I format my CSV file for importing prospects?
Being Aware of Spam and Sending Abuse
Deliverability
How to set up a DNS record, SPF, DKIM and DMARC for Google Email Addresses
How do I set up DNS records?
How does open tracking work?
Enrichment
Can I add more information to my email lists?
Do I have to subscribe or create an account to use the Enrichment Tool?
What format is accepted to use the Enrichment Tool?
How do I use the Enrichment Tool?
How much will it cost to enrich my emails?
General
How do I contact support?
How do I update my card or billing information?
How do I cancel my subscription?
I’ve validated my account, but I haven’t received my 50 free credits yet!
How do I create an account?
How do I add members to my team?
How do I reset my password?
What are your Terms of Services? Privacy policies?
What happens if my credit card payment fails?
Do you accept PayPal?
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Mail Accounts
How do I connect my mail account using SMTP?
How do I get an App Password for my Google email address?
How do I get an App Password for Microsoft?
Prospecting
Email Finder
How do I create a Contact?
How do I use the Email Finding Tool?
Can I export my contact list?
Can you find an email with someone’s Facebook?
Do you integrate Prospecting with my CRM?
Can I try your Prospecting - Email Finding Tool for free?
If you don't find the email I'm requesting, will it count?
Do you have a browser extension?
Can I search people in bulk on the Prospecting tool?
Can I cancel my subscription at anytime?
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Sequences
Do I have to subscribe or create an account to use Sequences?
How do I change the from address or from name for a campaign?
How do I create a campaign?
How do I set up drip emails?
How do I set up follow-up emails?
How do I get started with A/B Testing?
How do I duplicate a campaign?
How do I send emails based on clicked links?
How do I use the Lead Catcher?
Verify
What is your Verify tool? How does it work?
How do I use the Verify tool?
Do I have to sign a contract or create an account to use your Verify tool?
How much will it cost to verify my emails?
What exactly does it mean when an email address is marked "risky"?
What do you check for when verifying emails?
What kind of file format is accepted for Verify?
Does a "deliverable" email address have absolutely no chance of bouncing?